Frequently Asked Questions
1. What are my payment options when placing an order on the website?
You may use one of several major credit cards to pay for your online purchases. We currently accept Mastercard, Visa, and American Express. Sorry, but we do not accept cash, checks, wire transfers, or CODs (Cash on Delivery) for any website purchases. Remit to Address Transportation Safety Apparel P.O. Box 21785 Hilton Head, SC 29925
2. What are my shipping options?
What are my shipping options? Transportation Safety Apparel offers the following UPS shipping options: UPS Standard Ground 3-Day Select 2nd Day Air Next Day Air Saver (you will receive the package by 3:00PM) Next Day Air A.M. (you will receive the package by 10:30AM) Shipping Costs Please Note: Shipping costs may vary upon weight, dimensions and distance. We ship orders on normal business days (Monday through Friday), excluding government holidays. Sorry, but we currently do not ship orders on Saturdays or Sundays. If you choose either of the Next Day Air arrival services, we must receive your request before 1:00PM Eastern Time in order for it to ship the same day. If your order requests UPS 2nd day air or 3-day select, it will be shipped the following business day. Orders shipping via UPS Ground will generally ship within 2-3 business days. Freight charges applied at check out are estimated charges for standard, ground shipping through UPS only. Orders shipping to Alaska, Hawaii, or to any international destination will incur additional shipping/handling charges, which will be applied at time of shipment. If you need any further information, please call us toll free at 866 304-7189. The customer assumes all risk of loss for shipped products. Please double-check your personal information before submitting your order. Inaccurate ordering information (such as billing or shipping addresses that are wrong or incomplete) may result in delays & applicable chargebacks. Products can not be shipped to incomplete addresses.
3. What is your return policy?
All products from TSA are backed by a 100% Satisfaction Guarantee. If you are not completely satisfied with a product, TSA will exchange or refund the purchase within 30 days of the sale date. ALL NON-DEFECTIVE RETURNS WILL INCUR AN 18% RESTOCKING FEE. There is no restocking fee on defective products returned in exchange for the exact same product. Also, there are NO RETURNS ON SALE ITEMS. You will be responsible for all shipping and insurance charges on returns unless otherwise indicated. We highly recommend that you insure your package. If you choose not to insure your package, and we do not accept the return, you will be responsible for any losses or damages. All returns must be in like-new condition and must include any necessary components (such as manuals and accessories) to be accepted. Additional charges may be assessed for items with missing components. For items that we verify to be defective, we will reimburse you for your original shipping expense. Upon our acceptance of the merchandise, the purchase price minus the 18% restocking fee will be credited to your credit card. Your refund will be issued within 14 business days from the date accepted your returned product. Returns: Call us at 1-866-304-7189 for an RMA# to ship your returned items back to us.
4. Do you match competitors' pricing?
Yes. At TSA, we're dedicated to bringing you the lowest prices in the industry. However, if you do find a lower-advertised price on the same item from another company, we will gladly match their price if the following conditions are met: The competitor's name and website or publication must be given to Transporation Safety Apparel at the beginning of the transaction The price(s) are current, dated, and nationally advertised The item(s) in question must be an exact match Price matching will not be met if the competitor is advertising a special offer or promotion, including rebates, mail-in offers, free-with-purchase offers, limited quantity offers, bundled promotions, and special financing.
5. Are there any restrictions on purchasing items from this website?
Yes. For safety considerations, TSA restricts the sale of selected products such as, but not limited to, embroidered and screen-printed products. When you place an order for these products, you officially affirm to us that you are authorized to make such a purchase, and that you are in compliance with all local, state, and federal laws. As a precaution to protect the public, please understand that we may verify employment of any person ordering such items. We apologize for any inconvenience this may cause. Please call our Customer Service Department at 1-866-304-7189 for complete details on any of our items that warrant such a restriction.
6. What are my payment options when placing an international order?
All international orders must be paid by cashier's check ONLY unless you are part of TSA's National Account.
7. What if an item price in the catalog varies from the price online, or is listed incorrectly?
TSA distributes products for multiple companies, and we receive price increases and IMAP/MAP requirements through the year. For this reason, prices are subject to change without notice. Though we make every effort to ensure our catalog and website have pricing listed correctly, we are human and errors do occur! We cannot guarantee we will be able to sell an item at a price that was listed incorrectly in our catalog or online and apologize in advance if this occurs and causes any type of inconvenience.